Booking procedures, Cancelations & other general notes.

Quotation Requests

We invite you to use our online booking facility for up-to-date information regarding pricing & availability. Our rates are subject to Seasonal tariffs: Standard, Medium, High and Peak.

You may select one or more villas and ask for a precise quote and confirmation of availability. Upon confirmation of interest in writing we will make a provisional booking valid for a maximum of 1 week in order to allow time for the part or full payment to be received.

Firm Bookings

Bookings are considered as firm, only when the payments are received in due time as per each individual owner’s terms & conditions.

No reservation will be considered as final until the total amount due has been received. We reserve the right to cancel a partly paid booking in case full amount is not settled in time and the down payment could be held as cancellation fees.

Payment terms & cancellation policies

As a guideline, a 50 % deposit is requested to confirm a reservation, but percentages may vary dependent on villa and season. The payments schedule is indicated within the automated e-mail you will receive after having sent your booking request.

Full payment is due at least 14 days prior to arrival.

Bookings made less than 14 days prior to arrival will require full payments.

We accept the following method of payment; Cash, Bank Transfer, Juice, Credit/Debit card, PayPal, Cheques (must be cleared 14 days before arrival)

The following cancellation fees will apply in case of a cancellation by the client:

Minimum cancellation fee: 10% of total the amount due of the villa rental will be retained.

Cancellation fees can reach up to 100 %, depending on the villa, the period booked and the lead-time between the cancellation date and the arrival date.

You are invited to consult the villa’s description sheet for detailed payment and cancellation policies prior to proceeding with your bookings.

Responsibility & Assistance during your holiday

Brighthelm villas will not be held responsible for any harm, prejudice, loss or damage caused to the guests namely if such harm, prejudice, loss or damage is caused by misleading information, non-conformity, malfunction of any appliance of equipment at the villa, incidents and accidental injuries caused to the guests while staying / using the villa and its premises.

All children staying in our villas must be supervised by a responsible adult at all times.

Brighthelm Villas will not be held responsible for loss of client’s personal effects including money during their stay in the villa, particularly in cases of burglary.

Change requests will be looked at on a case by case and change fees will apply. We reserve the right to cancel your booking at any time and issue a refund in the unlikely event of any unforeseen circumstances.

Guests making a booking do so at their own risk. Any turn of events including medical reasons, inclement weather or last minute COVID -19 restrictions that fall within the non-refundable period of the booking will not be eligible for a refund.

We strongly advise you to take out travel insurance to cover any changes to your travel plans or unforeseen cancellations.

Early Arrival/Late Departure fees may apply.  Please check with the office.

REQUESTS:  

While every effort is made to meet your requests, we cannot guarantee a particular Villa. Villas are allocated on a best available basis and we reserve the right to change accordingly. The layout of all the six villas at Brighthelm are identical.

Travel cots, highchairs, beach towels are available.

PARTIES:

No big parties are permitted as we do not have the required policies  and procedures in place to guarantee the safety and comfort of all our guests at that time.  We reserve the right to cancel any such booking including and after arrival with no refund given.

GROUP BOOKINGS:

Group bookings are accepted at the discretion of the management. Please confirm details with management.

GENERAL POLICIES:  

Brighthelm Villas has a strict No Party policy and a noise curfew applies after 10pm – breaching of these policies will incur strict penalties. This is to ensure the enjoyment and comfort of all guests and we appreciate your cooperation and understanding. Any fine issued for not complying to Mauritian laws will be passed on to the lead guest.

This list is not exhaustive, we recommend you consult our Rules and Regulations, Pool regulations, Fire procedures etc.

All settlement of disputes will be governed by the laws of The Republic of Mauritius.

We wish you a pleasant stay in Mauritius.